Refund policy

RETURNS AND REPLACEMENTS

Right to cancel the delivery of an ordered product:

The Client has the right to cancel the delivery of the product(s) if:

  • The price of the ordered product does not correspond to that on the website
  • The product has arrived damaged
  • The delivery of the product took more than 3 days (for Bulgaria only)
  • The delivered product evidently does not correspond to those ordered by the client

If the client denies the delivery of the ordered product(s) for a reason different than the stated above, then they have to pay the cost for returning the product. In case that the client cannot be found on the given address, vertigo-skates.com is free from the duty to deliver the product.

RETURNS

The Client has two possibilities:

  • Refund of the entire product value
  • Trade-in for other products

Refund

The client has a 7 day right-to-return period for Bulgaria and 14 days for deliveries outside Bulgaria. The client has the right to return the product only on the condition that it has not been used or damaged. The Client should cover the delivery taxes, unless the product has a manufacturing defect. The client has the right to return the product only if the order for it was made from the website.

Trade-In:

Another option for the Client is to exchange the ordered product/s with others. The Client must contact vertigo-skates.com within 7 days after the delivery of the product/s (for Bulgaria) and within 14 days for orders outside Bulgaria.

In Case of Manufacturing Defects

In case of visible manufacturing defects, the Client must contact vertigo-skates.com within five days after the delivery of the product (for Bulgaria). In case of hidden manufacturing defects (defects that can be detected later by the Client), the Client must contact vertigo-skates.com within five days after they have discovered the defect. In case of a manufacturing defect within 30 days of the delivery, vertigo-skates.com is obliged to repair or replace the damaged goods or refund the amount to the Client (for Bulgaria). For orders outside Bulgaria – the repairs and/or replacements could last more than 30 days depending on the availability of the manufacturers.

vertigo-skates.com recognize the following problems as defects, provided that they are not caused intentionally or due to misuse – unstitched parts, material detachments, unglued parts. The warranty period for skates is 12 months. The warranty period starts from the time of the delivering of the product. In all of these cases, the return costs shall be borne by Amelex Ltd.

The maximum period for removal of the defect, occurred during the warranty period is 30 days. The warranty is not valid in the following cases: - damage, caused intentionally or due to misuse, the absence of a document certifying the purchase.

Small deviations from the quality, color, size, weight, surface design , etc., which cannot be technically avoided, are no ground for complaints.